Bakcell's Ulduzum has been awarded first place by Telecoms World among 5 finalists at the prestigious Telecoms World Middle East Awards 2015 awards ceremony held in Dubai on September 14.
"We are proud to win this award and be placed first among 250 telecoms companies. It proves that Bakcell's Ulduzum delivers the best consumer service not only in Azerbaijan, it is the best service in Middle East, Central and South Asia and North Africa region, which means one of the best in the world. We believe this is just the beginning, Ulduzum will continue to deliver the best consumer experience to Bakcell customers and will continue to grow and hopefully win a lot of prestigious awards in future," said Mr. Richard Shearer, Chief Executive Officer of Bakcell.
The nomination for Best Consumer Service award is yet another success story for Bakcell. The Company puts a lot of effort into understanding customer needs, improving its services and the overall experience of our customers.
With more than 1.4 million customers today, Bakcell's Ulduzum is one of the most successful and popular loyalty programs, reaching subscribers through a range of privileges and services and delivering benefits for our customers and those of our Ulduzum partners driving loyalty. Recently Ulduzum discounts became available for Bakcell's subscribers through its mobile application, for both iOS and Android users in addition to the existing SMS and USSD based interactions.
Bakcell, the First Mobile Operator and the Leading Mobile Internet Provider of Azerbaijan. With more than 5,000 base stations Bakcell's network covers more than 99% of the population and 93% of the land area of the country (excluding occupied territories). Following the success of 3G Sür@, the best mobile internet experience during last 4 years, Bakcell has announced the commercial launch of its 4G LTE service, on May 5, 2015, under the 4th Sür@ brand name.